Refund policy

Return & Refund Policy

Last updated: 16 March 2026

Thank you for shopping with Winksify. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

• To be eligible for a return, the following conditions must be met:
• The item must be returned within 7 days of delivery.
• The item must be unused, unworn, and in the same condition that you received it.
• The product must be returned in its original packaging with all tags and accessories included.
• Proof of purchase (order confirmation or receipt) must be provided.
• We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 7 days of receiving their order.

To initiate a return, please contact us at support@winksify.store with your order number and reason for the return.

3. Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed and credited back to your original payment method within 5–7 business days.

Please note that processing times may vary depending on your payment provider or bank.

4. Exchanges

If you received a defective or damaged item, you may request an exchange for the same product (subject to product availability).

To request an exchange, please contact us at winksifystore@gmail.com with your order details and photos of the item if necessary.

5. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving the item.

Please include:

• Your order number
• Photos or videos showing the issue

We will review the case and provide a replacement, exchange, or refund depending on the situation.

6. Non-Returnable Items

Certain types of products may not be eligible for return, including:

• Personal care or hygiene products
• Items marked as Final Sale
• Gift cards
• Downloadable or digital products
• Used or damaged items not caused by delivery

7. Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to a defective, damaged, or incorrect product.

Shipping fees paid during the original purchase are non-refundable unless the return is due to an error on our part.

8. Contact Information

If you have any questions about returns or refunds, please contact us:

Store Name: Winksify

Email: winksifystore@gmail.com